Pro-active + Managed IT

Managed + Pro-active IT
for your business

We take the time to understand and manage your technology so you can focus on running your business.

Better Solutions

Regular pro-active maintenance ensures you are on top of important updates and fixes.

Monitor Health

We monitor the health and performance of your key infrastructure and get alerted when something is not right.

Increase Security

We ensure that your systems are kept up to date with best practices with regards to information security and actively monitor detected threats.

You need a partner, not a routine fire-fighter.

Traditional IT support is based around fixing problems after they become problems.

What if we could identify and fix most problems before they became serious?
Let's talk about your needs.
With our Managed IT service this is possible!

With a combination of clever software tools and our unique procedures, customised for your environment, we can monitor and maintain:
  • Servers
  • Line of business applications
  • Firewalls
  • Email security
  • Anti-Virus
  • Backup Systems
  • End-user Devices
  • And more!
We are also better equiped to help you plan your future IT projects by having an ongoing insight into the operations of your systems and the issues that your users face.

We can assist with:
  • IT Budgeting
  • New device roll-outs
  • Cloud Migrations
  • Line of Business application migrations
  • Communications Advice
  • And more!

Real World Example:

A specialist medical practice has recently transitioned from reactive IT support to pro-active. Let's look at a real world comparison of a single event:
Old Reactive Method:
It's 9:35pm on a Tuesday night.

There's an issue with the server, but nobody is around to notice.

It's now Wednesday, 8:15am. The receptionist has immediately noticed that the system is down. The doctors have a full day booked starting at 9am.

The technician gets called at 8:30am, immediately as they open and schedules an emergency callout as the server was not responding remotely.

The technician cancels their other appointments and gets to their office at 8:45am, not too bad given the morning traffic.

The system is still down.

The technician begins diagnosing and finds the issue, the practice management application server had suffered an issue and was using 100% of the processor time.

The technician repairs the server by rebooting it, but in order to do it safely, needed to be able to stop the running programs first. Because the system is running so slowly this takes a while. Every command takes minutes to complete.

It is 9:45am, the system is back up, and the doctors are now 45 minutes behind schedule. 

None of the staff could do any work because everything is done via computer.

If only there was a better way.
Pro-Active:
It's 9:35pm on a Tuesday night.

There's an issue with the server.

Our technicians get an automatic catastrophic alert detailing that the practice management software is not available.

We can't get into the server, but that's ok! Our managed IT monitoring tools are still working, albeit very slowly.

We can see that the practice management software is using all the processor time and we issue the kill command. The server becomes more responsive.

We then issue the command to safely restart the server and verify its return.

9:50pm, Tuesday night. The server is back online.

It's now Wednesday, 8:20am. Everything is fine. Nobody knows there was an issue until we call them to check.

Ready to change to Pro-Active? We’re here to help!

We'll help you get the right features in your pro-active plan. 
Let's talk Pro-active.
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